ACE Received Service Quality Awards for the 12th Times
ACE won in the Modern Home Builder category with Diamond rank.
PT ACE Hardware Indonesia, Tbk (ACE) won the 'Service Quality Award 2022' for the Modern Home Builder category with the title of Diamond Total Service Quality Satisfaction Based on Customer Perception Survey SQIndex 2022, handed over in July 2022. This achievement is an appreciation from customers for the quality of service in providing various solutions to customer assistance or service centers based on the national research on customer satisfaction (Service Quality Index 2022) organized by Carre (Customer Experience Expert) and Marketing Magazine.
ACE received this award for the 12th time, which previously received the same award in 2008, 2009, 2011, 2013, 2015, 2016, 2017, 2018, 2019, 2020, and 2021. This award is an appreciation for all parties who are always committed to giving the best services and helping to give solutions to customers, in line with the ACE's tagline 'The Helpful Place'.
The Service Quality Award 2022, which has entered its 16th year, has conducted national research on the Service Quality Index 2022 (SQI) in four major cities in Indonesia, namely Jakarta, Semarang, Surabaya, and Medan, which is a barometer of service quality during the January to March 2022. With a sample of more than 3,500 respondents, this research measures customer perceptions directly from customers who have experienced and enjoyed services within the last six months.
The measurement dimension in the SQI survey is Perceived Service Quality (PSQ), or customer perceptions of the service they receive and feel. PSQ has four primary service KPIs experienced by customers, including service accessibility, service process, service people, and service solutions. Second, through Perceived Service Value (PSV) or customer perceptions of the equality of costs or effort incurred compared to the service received and felt.
(left-right) Brian Hendrata, Managing Director of Frontier Digital, gives an award to Teresa Wibowo, Director of PT ACE Hardware Indonesia, Tbk.