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The Helpful Place

ACE is the place where you can get everything you need for home improvement and daily lifestyle.

200 International Brands from 16 Countries

For ACE, value is a combination of helpful services, quality products and best price. We offer established world class products from all around the world.

Over 68.000 SKUs of Quality Products

You can get everything you need at ACE for your home improvement, hobbies and lifestyle. We have a lot of products for hardware, electrical, tools, cleaning, kitchenware, home decor, outdoor living, automotive, pet supplies, bikes, luggages and more.

Millions of Loyal Members

ACE has a customer loyalty program called ACE Rewards. Member's contribution plays a significant role in ACE's sales every year.

Our Works

ACE Hardware Indonesia's leading position in its field is due to the development of modern and solid network with quality products offering.

215 stores

in 50 cities

68.000++

product items

13.600++

employees

History
INVESTOR RELATIONs WORK AT ACE
PRODUCTS

Awards

Bisnis Indonesia Award 2021

Another achievement made by PT ACE Hardware Indonesia Tbk. (ACE) in the third quarter of 2021. ACE took home The Best Issuer from Retail Trade Sector title at Bisnis Indonesia Award 2021. The awarding ceremony was held virtually on Wednesday, 15 September 2021. The award was received by PT ACE Hardware Indonesia Tbk. Managing Director, Mrs. Tarisa Widya Krisnadi. Bisnis Indonesia Award (BIA) is an annual awarding event held by Harian Bisnis Indonesia as a form of appreciation towards companies listed on the Indonesian Stock Exchange. BIA 2021 picked the “Growth in Pandemic” theme to appreciate issuers who managed to survive through the Covid-19 pandemic, and even made growth without abandoning good corporate governance principles.

Service Quality Award 2021

PT ACE Hardware Indonesia Tbk. (ACE) received an award by Service Quality Award 2021 in Modern Home Builder category with Diamond level achievement. The award was held by CARRE and Marketing Magazine and given to ACE in August 2021. It marks the eleventh time ACE received an award from the Service Quality Award (SQA). Previously, ACE managed to take home the same award in 2008, 2009, 2011, 2013, 2015, 2016, 2017, 2018, 2019 and 2020. ACE’s success in achieving Diamond rank at SQA 2021 is a proof of customer’s satisfaction towards ACE’s customer service or service center. It is also a form of appreciation to all the related teams who are committed to maintaining customer’s satisfaction and developing relationships with customers.

WOW Brand Award 2021

ACE Indonesia entitled with a Gold Champion at WOW Brand Award 2021. This award were given to the most recommended brands by the public. The award itself were based on survey conducted by MarkPlus, Inc. towards 3.500 respondents in Jakarta, Tangerang, Bandung, Surabaya, Medan and Makassar. The survey refers to WOW Marketing concept which adopting 5A marketing principle: Aware, Appeal, Ask, Act and Advocate introduced by Prof. Philip Kotler - the Father of Modern Marketing. All these five factors then to be measured with Brand Advocacy Ratio (BAR) method to find brands with the highest BAR as the winner for each category. This award once again proved how ACE Indonesia took place in customer's heart and succesfully become the main shopping destination for people who's looking for home improvement needs.

Customer Experience Service Quality Award 2020

ACE won a Customer Experience in Purchase Home Builder at Outlet or Store award at the Customer Experience Service Quality Award 2020. This award were presented to service providers from the industry which have given the best service to their customers in the product and service sectors based on National Customer Experience Perception Survey CSSQI 2020. This marks the tenth times ACE receiving the same award since 2008, 2009, 2011, 2013, 2015, 2016, 2017, 2018, 2019 and 2020.

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